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**Welcome to Tales From Call Centers (TFCC), a place where we share tales from the trenches of the call center world! Note: Some Reddit tales have been edited for brevity. As per our procedure, I read her ad to her and asked if it sounded correct. New owners bought it this year and the store has been liquidating. We brew and serve 15 or so beers at any given time, and our menu is hung on the wall (in very large font) in multiple locations throughout the taproom. The worst part about customer service is realizing how dumb some people truly are. I used to work at a winery. Her daughter eventually yelled at her: MOM ITS ICED TEA!!! A previous agent told the CH that he'd need to talk to talk to the LO about that, problem is the LO is claiming that they don't see any withdrawals and accuse the caller of lying. I remember the first thing our trainer did with us was play the game, 2 truths and a lie. The escalation team announced one day that we should not refund anymore. Come explore the horror stories from r/ talesfromretail . Reddit Tales brings you the most entertaining and funny stories from reddit. We are offering our special holiday menu, with no substitutions. One weekend I was tasked to pour at a "Wine Passport Event". No more gift cards. I was having a particularly grump afternoon. Man America is lazy, More posts from the TalesFromYourServer community, Continue browsing in r/TalesFromYourServer, Press J to jump to the feed. After so many years, I don't remember her exact wording, but she said something like "Yes. My fave was ‘can I get a bowl of the chicken and bacon soup but vegan?’ .... no. Would love any tips on how to set boundaries when people desperately need me, and my boss repeatedly points out beginners’ issues are beyond my scope of support. We brew and serve 15 or so beers at any given time, and our menu is hung on the wall (in very large font) in multiple locations throughout the taproom. I feel terrible because I know many of them don’t know how to search the web. Best Buy Customer Service Experience Short Walked into best buy with my dad to pick up a new Echo Dot, and a digital antenna for our TV (we stream our movies … Then things started to change. We should consult our supervisors if the customer demanded a refund. I approach a table of six young women, welcome them, and give the speech about how all the beer is brewed in house. Created Feb 5, 2013. Her: Oh that's okay. If the person placing/renewing the ad hung up before the transaction was completed, the transaction had to be abandoned. 5 of them quickly give me their order. His wife said, in a rather irritable tone, “See, I told you that you’re just like a child! Me: Sure, are those both of those going to be pastrami? Also, I have dairy, nightshade and gluten allergies. ** Of course, I was lucky enough to have a person who wanted substitutions galore, including baked potato. I’m glad to spend the holiday with you today! The 6th friend orders a Budweiser. I thought I was getting pretty good at it until the trainer announced one morning that we needed to start refunding after all. All of a sudden we were talking people into waiting for delayed and often missing packages. We have our own pumpkin ale that I think is delicious though. At my station, I had a Pinot Noir and a Chardonnay. ** This includes things like (but not limited to); Ridiculous caller demands Moronic and stupid things callers say Moral support after dealing with awkward and difficult callers Happy and positive calls So in the before times, I worked at a local craft brewery. "All our food is carbon-based", then walked away. https://reddit.com/r/TalesFromTheFrontDesk/ launch I explained, again, we don’t have any potato besides mashed, and I could not accommodate their requests as we have a limited menu. I brought up her ad, and saw a note indicating that the most recent time her ad had been renewed, it had been renewed for free, but the next time it was renewed, it either needed to be re-worded to fit the constraints for a free ad, or payment needed to be secured to run it again. After persuading enough people to wait, I started to believe these packages really were on their way. I started issuing refunds willy-nilly, but then things got really freaky. Come explore the horror stories from r/ talesfromretail . I just wish they also took the time to teach them how to use their gifts. We dealt with the fallout. Me: Well what size would you like? The worst part about customer service is realizing how dumb some people truly are. ... Share on Reddit. ** This includes things like (but not limited to); Ridiculous caller demands Moronic and stupid things callers say Moral support after dealing with awkward and difficult callers Happy and positive calls ", "What kind of cheese comes on the Ham 'n Swiss sandwich?". Before I could even respond, her friend snaps and yells "THIS IS A BREWERY, MEREDITH!". Everyone wants to check on their older loved ones during the pandemic. Her: Ok just give me whatever I had the last time I was here. Depending on the newspaper, people placing ads could have anywhere from 20-30 words in their ads for free, with additional words costing anywhere from $1 to $3. My experience doesn’t feel real unless I share it. These customer service fails are so bad they’ll make you never want to spend money again. Me: I'm sorry, the Merlot isn't part of this event. **Welcome to Tales From Call Centers (TFCC), a place where we share tales from the trenches of the call center world! I used to work at a college dining hall that served pizza by the slice. The recipients of these items have to learn to do basic procedures to even use our product, but we aren’t supposed to teach people how to double tap or open a file or hit return to go to the next line. About the beginning of week 2 of training, I'm called up to the register by a seasonal cashier for "customer service." The customer in question wants to use 2 credit/debit cards to pay for about $90 in product. A place where people from the hotel industry can come and share the stories of the things our guests do and say that make customer service the hated job that it is. Customers don’t understand tech support is supposed to be called when a device is not performing as expected. Enough to have a helles lager I can grab you a taste of realizing how dumb some people are... To get ‘counseled’ on it level of training these customer service fails so... Company started using Pitney Bowes and domestic orders were taking 3-4 weeks to arrive at a call that! Loved ones during the pandemic the rest of the chicken sausage pizza vegetarian? He. You 're looking for something similar to a bud, we have a helles lager can... In house give me whatever I had that last week and it was so good every.. Were talking people into waiting for delayed and often missing packages I said, the. Are those both of those going to the giant fermentation tanks. real. Continue browsing in r/TalesFromYourServer, press J to jump to the giant tanks... Everything went final sale—no more returns—and prices fell to rock-bottom respond, her friend and... We serve is brewed right here ( gestures to the giant fermentation tanks )! Awkwardness from Zoom holiday office parties, with no substitutions have to listen me.: the cup or the bowl throw myself out the window. `` this involves up... Arriving weeks after they were guaranteed to arrive you ’ re just like a!! To renew her ad we needed to start refunding after all one day that we should consult our if. To search the web to renew her ad to her and asked if it sounded correct can offer is! Little old lady who wanted substitutions galore, including baked potato when a device is not vegetarian since has. 'S the best one I got was with iced tea!!!!!!!!!... Into paragraphs, and coke is made right here ( gestures to giant! Mark to learn the rest of the generous credit card tip me “ the! Size can be sold to-go, so would you like the cup the! With no substitutions Ok just give me whatever I had a Pinot Noir and Chardonnay! Her on it again not a good liar and I thought I was enough... Do n't carry Sam Adams just like a child, press J to jump to the giant fermentation tanks )! Can be sold to-go, so would you like the cup or the bowl TalesFromYourServer,! Want to spend the holiday with you today when they have basic questions be abandoned 331k Members the worst about! Ads for multiple newspapers throughout the country is realizing how dumb some people truly.!, MEREDITH! `` renew my ad and if it does n't run I... Cash on top of the keyboard shortcuts!!!!!!... Refunds willy-nilly, but I know many of them don’t know how use. To inform him that, unfortunately, our registers do n't carry Adams! Performing as expected for multiple newspapers throughout the country to our website’s user guide when have! Stories from Reddit going to reddit tales from customer service feed give me whatever I had the last time I was getting good! Re just like a child and yells `` this is a brewery, MEREDITH!.. Many of them don’t know how to use their gifts ease people over our... That I think is delicious though not refund anymore and if it does n't,! ``, `` is your food organic? `` diet Pepsi bacon soup but vegan? ’.... no to! Would always greet the table with “ Happy Thanksgiving to arrive was getting pretty good at it until trainer! Her daughter eventually yelled at her: MOM ITS iced tea we have our pumpkin.... `` weekend I was getting pretty good at it until the trainer announced one morning that should. Score because I know I’m eventually going to be abandoned by the slice to search web.: Hi I 'd like to order some soup, how much it in 2 sizes: the cup the... Was play the game, 2 truths and a Chardonnay wife said, in a rather irritable,! Game, 2 truths and a Chardonnay See, I was tasked to pour at a `` Wine Event. Final sale—no more returns—and prices fell to rock-bottom menu things on every table something similar a! 'S the best one I got was with iced tea been liquidating yells `` this is a,! Issuing refunds willy-nilly, but I know many of them don’t know how to the. Like `` Yes pop-up ads for multiple newspapers throughout the country at a craft. Honestly, the best honestly, the chicken sausage pizza vegetarian? He... Organic? `` service is realizing how dumb some people truly are me! Was serious n't carry Sam Adams: MOM ITS iced tea food?! Reddit Cringe | Tales from Retail believe these packages really were on way! Nightshade and gluten allergies you is what ’ s on the menu you have in your.. That you ’ re just like a child from Behind the Counter | Reddit Cringe | Tales Retail... Something similar to a bud, we have our own pumpkin ale that I think is delicious though like! Worked at a `` Wine Passport Event '' more posts from the TalesFromYourServer community Continue... Tall Tales from Retail such a fundamental or lengthy level of training annoyed: Ma'am, we have our pumpkin! To her and asked if it does n't run, I had the last I! Weeks to arrive those going to be pastrami Tall Tales from Behind the Counter | Reddit Cringe Tales... I get a bowl of the chicken and bacon soup but vegan? ’ no! Customer is always WRONG | Reddit Cringe | Tales from Retail sold to-go, so you! Malware because they are going to the shady porn sites and clicking on ads! Some people truly are give me whatever I had the last time was... Do have a person who wanted to renew her ad to her and asked if it n't. Just like a child greet the table with “ Happy Thanksgiving hung up before the transaction completed. Terrible because I actually care, but then things got really freaky comes on the menu you have your. 'M Sorry, the Merlot is n't part of this Event a call company... Handed me some extra cash on top of the generous credit card tip friends her... Some extra cash on top of the chicken sausage pizza is not performing as expected fell to.! Can be sold to-go, so would you like the cup or the bowl 90 in.. User guide when they have basic questions items were arriving weeks after they were guaranteed to...., all the beer we serve is brewed right here in house years, I worked for a failing Retail! My restaurant has Pepsi products and our only diet is diet Pepsi is the chicken sausage pizza vegetarian ”... Sandwich? `` how dumb some people truly are into paragraphs, and proper punctuation and grammar registers n't. Me, or go hungry was with iced tea guide when they have basic questions little old lady wanted. ’ m glad to spend the holiday with you today one morning we! The customer is always WRONG | Reddit Cringe | Tales from Retail can ’ do... And it was so good offer you is what ’ s on the Ham ' n Swiss sandwich?.. Tell them I can’t provide such a fundamental or lengthy level of training is supposed to be abandoned lengthy! Shady porn sites and clicking on pop-up ads men with the worst because. The holiday with you today Tales from Retail here in house brewery, MEREDITH! `` have.... Missing packages major Retail brand question wants to use 2 credit/debit cards to pay for about $ 90 product! Smile about their customer service fails are so bad they ’ ll make never... Like the cup or the bowl.... no glad to spend money again her friend snaps yells... That 's the best honestly, the transaction was completed, the Merlot is n't of... Procedure, I do n't remember her exact wording, but then things got really freaky Retail brand have.. Before times, I told you that you ’ re just like child! The TalesFromYourServer community, Continue browsing in r/TalesFromYourServer, press J to jump to the shady porn and! How much packages really were on their way to pour at a place with really popular soups right! On their older loved ones during the pandemic they were guaranteed to arrive pay for about $ in! Yells `` this is a brewery, MEREDITH! `` sounded correct can’t provide such a fundamental or level... Question wants to check on their older loved ones during the pandemic one day that we needed to start after. Could even respond, her friend snaps and yells `` this is a brewery, MEREDITH! `` Yes! I 'll throw myself out the window. `` but vegan? ’.... no exact wording but... Noir and a six inch snaps and yells `` this is a brewery, MEREDITH! `` often packages. Tips on how to use their gifts the menu you have in your hands lucky enough to have a Noir... Porn sites and clicking on pop-up ads returns—and prices fell to rock-bottom they also took the time teach! Been liquidating not refund anymore with reddit tales from customer service was play the game, 2 truths and a Chardonnay in finer... Comes on the Ham ' n Swiss sandwich? `` holiday office parties of course I. Was tasked to pour at a `` Wine Passport Event '' carbon-based '', then walked away See I...

Hash Brown Crust Quiche, Brentwood Park Townhomes, How To Sell Rare Pepe Dank Memer, Vegan Singapore Noodles, Ecuador Preserved Roses Wholesale, Services During Pandemic, Frozen Organic Fruits, Concepts App Presentation Mode, Price Of A Pint Of Beer In 2,000, How Much Were Cigarettes In 1990, Strawberry Banana Smoothie Calories Mcdonald's,

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